FRASISTA, N. PENGARUH KUALITAS PELAYANAN DAN KETEPATAN WAKTU PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT. BANK CENTRAL ASIA, TBK. JEBI | Jurnal Ekonomi Bisnis Indonesia, [S. l.], v. 9, n. 1, p. 76-91, 2018. DOI: 10.36310/jebi.v9i1.59. Disponível em: https://jurnal.stiebi.ac.id/index.php/Jebi/article/view/59. Acesso em: 6 may. 2026.